I am a repeat online customer. I've called in to the parts department several times, each and every time, they were helpful and friendly (a quality which is lost in the service industry, especially car dealerships). One time, they sent the wrong part, and when I called in, Joe was extremely helpful, and a prepaid return label as well as the correct order was sent right away, no hassle, no fuss. Today, I spoke with Dan because I needed a couple of part numbers for low cost items, and he was friendly and helpful. I am extremely happy with the parts department at this place, it's people like these guys that would have an influencing factor whether to stay with the Lexus brand vehicles if I ever decide to switch brand. Very impressive department.